Progear Bikes

For change of mind returns, please read our <a href="https://www.progearbikes.com.au/pages/returns-refunds#:~:text=under%20any%20circumstances.-,CHANGE%20OF%20MIND,-Progear%20provide%20a" rel="noopener noreferrer" target="_blank">Change of Mind Policy</a> to see you meet the requirements.If you are returning due to a fault we will first need a support case lodged, please contact us to lodge a support case.Once you have done so our Technical Support team will let you know when you can bring it in.&#xA0;Note:&#xA0;<ul><li style="line-height: 1;">Our technical support team are not in the office on Saturdays.&#xA0;</li></ul>

For change of mind returns, please read our Change of Mind Policy to see you meet the requirements. If you are returning due to a fault we will first need a support case lodged, please contact us to lodge a support case. Once you have done so our Tec

Can I return the product to your warehouse?

Returns & Refunds

What is the maximum speed of the electric bikes?

What is Pedal Assist / PAS  or PEDALEC? What is the difference between PAS and Throttle?/ Does your Electric Bikes have a Throttle control?

How long should I charge the battery?

What is the furthest distance your electric bikes can travel on full charge?

Is it possible to de-limit / remove speed restrictor the electric bike to go faster than 25km/h?

Can bike battery be removed to charge?

Mid Drive Motor Vs Hub Drive Motor/ Front Hub Vs Rear Hub

Is it ok to ride in the rain?

Electric Bike FAQ

Do you sell accessories like: bike covers, baby seats, lights etc.?

Will this bike suit my height?

Can I change the gears/brakes or add a electric motor to this bike?/ Can I modify the bike?

Can I add a baby seat to this mountain/retro/road/trike bike?

Does your bikes come assembled?

Can I view your bikes as assembled?/ Do you have a showroom?

What is the user weight for this bike?

What parts are covered for your warranty?

What are the benefit or use for fat bikes?

Geared bikes Vs Single Speed (No Gears)

Suspension Vs Rigid Fork

Can I take my bike on public transport?

What maintenance is required for bikes and how often should it be done?

Do you rent out the bikes?

My bike was stolen. Do you keep copy of the bike serial number?

What is a Coaster brake?

General FAQ

Product Information

How long does it take for click & collect + install?

Why do I need to pay for Transfer for Click & Collect?

How long can you hold my order for Click & Collect?

Can I authorise a 3rd party courier/person to collect on my behalf?

When can I collect my order after purchasing?

Collection FAQ

Can I collect my order from the Courier depot?

Can I choose which courier my parcel will be delivered with?

Delivered - Missing items from order/ Why wasn't my order sent together?/ Why do I have two items with the same tracking but only one has arrived?

My tracking is invalid

Will I get a call prior to, or upon, delivery?

Can I change my shipping / delivery address?

My item has no tracking. How do I know when it will arrive?/ Has my order been dispatched yet - How can I track it?

Where is my order? When will it arrive?

My order has been shipped - how long does delivery take?

When will my item ship?

Do I need to sign for my delivery?

How can I get assistance with my delivery?

Can I schedule a time / day for delivery?

What happens if no one is home? Can you deliver on weekends?

Can you deliver to a PO box or parcel locker?

Will my item be delivered before Christmas?

Why is the expected dispatch date further on some products?

Why do some products take longer to ship?

Do you deliver to unsealed roads or driveways?

Do you deliver to the door for Rural or Remote areas? / I live on a farm, will the driver deliver to my door?

Do your couriers unpack and dispose the rubbish for me? / Can the couriers take away my old equipment when delivering the new one?

Delivery & Tracking

Delivery & Collection

What is your change of mind policy?

What is the time frame for refunds once the order is returned?

Will the refund go back to the original payment method?

Are you able to arrange a courier to return the product if I don't like it?

Do you offer AfterPay, ZipPay or Pay in 4?

What payment methods do you accept?

Can I split my payment?

There are two payments on my PayPal transaction

How to obtain a copy of my invoice

Can I place an order over the phone?

Have I been charged twice for my order?

Payments

Do you delivery bikes as assembled?

Assembly & Services

Does your warranty cover labour fees? / Do I have to ship it back to you for repairs?

Do you sell replacement tyres/tubes/rims/cables etc.?

Does warranty cover stunts or jumps?

What does your warranty cover or don't cover?

Warranty & Repairs

Can I get a Quote made for NDIS? / Are you an NDIS provider?

Info & Updates

I am having trouble logging into my account.

How do I unsubscribe from receiving marketing email?

I want to remove my digital footprint. Can you delete my account from your website?

Can I check out without creating an account?

I cannot see my invoices on My Account. How can I get my tax invoices?

My Account

Can you do a better price?

Is it safe to purchase on your website with my credit card?

Can I cancel my order?

How do I redeem a discount code?

I bought the wrong product - can I change or amend my order?

Do your prices include gst?

Why is it asking for a Shipping Address but I am going to Click & Collect?

I'm having issues checking out

An item in my cart has sold out

I missed out on a special offer or promotion - is it too late?

Can I pay for a presale order when it arrives?

Where can I find more information about a product (eg. dimensions)?

What is a Pre-Order purchase?

When will you have more stock?

How do I make a purchase online?

Do you have any retail outlets, or viewing facilities?

Do you have a price match policy?

How do I find out the postage cost for my item?

How can I judge the quality of a product without viewing it first?

The item is in-stock however I cannot choose pick-up?

I want to choose delivery however the options given is only pick up

Why is shipping cost so expensive?

Orders & Purchasing

Can I return the product to your warehouse?Updated a month ago