Returns & Refunds
What is your change of mind policy?
Progear provide a 7 day money back guarantee if you have a change of mind or are simply unsatisfied with our products. To be eligible for a 7-day satisfaction guarantee:. 1.The item must be unused and in the same condition you received it, in origina
What is the time frame for refunds once the order is returned?
Change of Mind. Once the item is back into our warehouse, our refunds team will process the refund. Generally refunds can take up to 3-5 business days to go back to your account. Our accounts team do not process any refunds on the weekend. Warranty I
Can I return the product to your warehouse?
For change of mind returns, please read our Change of Mind Policy to see you meet the requirements. If you are returning due to a fault we will first need a support case lodged, please contact us to lodge a support case. Once you have done so our Tec
Will the refund go back to the original payment method?
If your order is not shipped and was cancelled or has been returned, refund will be processed back into the original payment method. If for some reason we cannot process back to the original method, our team will suggest bank transfer as an alternati
Are you able to arrange a courier to return the product if I don't like it?
First you will need to check if you meet the Change of Mind Policy. If you meet the policy but have installed the product, we will need check it's quality for return. Please send us a email to [email protected] with a photo of the product. Ret