Collection FAQ
How long does it take for click & collect + install?
Progear Bikes utilises 3rd party bike stores to assemble our bikes in areas that we do not service. Our main distribution site is located in Broadmeadows, Victoria. Locations other than Broadmeadows will need the stock to be transferred to the collec
Why do I need to pay for Transfer for Click & Collect?
Our main distribution location is located in Broadmeadows (VIC). To make the bikes more readily available and cost efficient we offer a transfer option for Wetherill Park (NSW) and a 3PL Parkinsons (QLD) location. Transferring from our warehouse will
How long can you hold my order for Click & Collect?
If your order is only Click & Collect and does not include installation:. Once your order is processed you will receive a link for your pick up booking. The online booking system allows up to 2 weeks for your freight to be collected. We prefer not to
Can I authorise a 3rd party courier/person to collect on my behalf?
You can authorise a 3rd party to collect your order via the pick up booking link which is automatically sent to you when the order is ready. If we do not receive any authorisation we will try to reach out to you first, however if we cannot get into c
When can I collect my order after purchasing?
Click & Collect Only. If your order is in-stock at the pick up location, you will be emailed a Pick Up Booking link to book in the time and date. The booking site will let you know the earliest date and time for collection. You can also ring us to fi